Texas Dept of Insurance Course # 24099
A 3-Hour Continuing Education Class
(2-Hours Ethics Credit, plus 1-Hour General Credit)
This class helps Insurance Agents develop a better understanding of their ethical responsibilities when dealing with existing customers and prospects. The information presented helps them:
>mprove their understanding of illegal sales practices in the insurance industry,
>Evaluate their sales practices,
>Identify and eliminate any potential unethical situations with their insureds,
The knowledge gained by attending this course helps them provide better service for their customers resulting in improved customer satisfaction and policy retention.
Texas Dept of Insurance Course # 23789
A 2-Hour Continuing Education Class
This class provides Insurance Agents with information on customer satisfaction issues as they relate to the collision repair business, the insurance industry, and their relationship with each other. The course provides insight on how to relate to the insured's needs at the point of a claim and how the agent can empathize with their concerns and offer improved service. This class also provides Insurance Agents with tips to help them increase their customer satisfaction level relative to value-added services, which may result in improved retention rates and increased market share. In addition, they will learn ways to identify customer product and service needs and better manage insured expectations.
Texas Dept of Insurance Course # 6677
A 2-Hour Continuing Education Class
This class provides Insurance Agents with information to help them better understand the most advanced vehicle safety systems available today. They will be better equipped to inform their policyholders of the value of using these systems properly, resulting in increased customer satisfaction and additional business.
Texas Dept of Insurance Course # 16149
A 2-Hour Continuing Education Class
This class helps Insurance Agents develop a thorough understanding of the claims and repair process to better prepare them to help their insureds when they file a claim. The material includes information about specific ways they can help their insureds report their claim and better understand their estimate. They will learn about things they can do to ensure the claims and repair process proceeds smoothly, resulting in improved customer satisfaction and policy retention rates.
Texas Dept of Insurance Course # 6679
A 2-Hour Continuing Education Class
This class provides Insurance Agents with information to improve their understanding of the collision repair refinish and quality assurance process to enable them to better set their insured's expectations relative to claims processing. They will learn how to make an informed decision on which repair center will ensure the safest, highest quality, and most cost effective repair for their insured.
Texas Dept of Insurance Course # 6681
A 2-Hour Continuing Education Class
This class provides Insurance Agents with information to help them understand how Paintless Dent Repair (PDR) techniques work, how they differ from conventional repair techniques, and how they can help them reduce their severity on smaller claims.
Akzo Nobel Provider # 1992
Here is what agents, their staff and adjusters have said about the Bates Collision Centers Continuing Education Classes:
"Very interesting. Knowledge learned will be useful."
"Great class for agent/staff and claims adjusters."
"Very informative. I feel every adjuster needs to actually see what takes place in the shop."
"I enjoyed the course. It's good to have a visual class."
"The instructors are very knowledgeable!"
"It's close, convenient and free-you can't beat that."
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